From the moment we acquire a used machine to the moment it leaves our warehouse, every cabinet goes through the same rigorous overhaul process. Here's what happens to your machine before it reaches your door.
The Full Overhaul Process — Video
6-Step Overhaul Workflow
Sourcing & Inspection
Used machines are acquired from Japanese arcades as they retire stock. Each cabinet is inspected on arrival for structural integrity and basic functionality.
Full Disassembly
The machine is opened up. Glass panels, control boards, ball / medal handling systems, motors, and lighting are removed for individual inspection.
Deep Cleaning
Every accessible surface is cleaned — dust removal, polish, sanitization. Worn or dirty internal cables are wiped down or replaced.
Parts Overhaul
Worn components are repaired or replaced. Mechanical actuators (Pachinko levers, Pachislot reels) are calibrated. Electrical contacts cleaned.
Testing & Configuration
Full power-on testing. Game logic, sound, lighting, motors all verified. Easy Bet (No Coin Modification) installed and tested in both modes. Voltage transformer matched to destination country.
Crating & Shipping
Discreet plain-box crating with internal padding for international sea freight. Customs paperwork prepared in English. Tracking number emailed when shipped.
Packaging — Designed for International Freight
Our packaging is built for the 15-30 day journey from Japan to your door. Every machine ships in:
- Professional wood crate sized exactly for your machine model
- Internal foam padding + corner bracing to absorb shock from cargo handling
- Plain-box exterior labeled as "amusement equipment" — no Japanese branding visible
- Moisture-resistant lining to handle humidity during sea transit
- Tamper-evident seals for customs and consumer protection
See the packaging process in detail in our packaging blog post.
Quality Assurance
For Smart Pachinko & Smart Pachislot
Smart-series machines (スマパチ / スマスロ, 2022+) go through an additional step: the internal credit system is wiped and reset to factory defaults before shipping. This ensures your machine arrives in a known-good state, ready to operate from the first power-on.
If you order a Smart machine and want specific bonus settings or game parameters pre-configured, mention it in your order notes — we'll set it up before crating.
What about repairs and maintenance later?
We back every machine with our 7-day arrival warranty (free repair within 7 days of delivery) and offer lifetime English-language remote troubleshooting via email and Facebook Messenger. Most issues are resolved remotely without needing to return the machine — we'll walk you through diagnostics and replacement part fitting.
For paid repair services after the 7-day window, contact us with the issue and we'll quote a fix.